Custom and Personalized Orders

Please note: It is the buyers responsibility to read each listing in entirety before purchasing. Orders cannot be cancelled after payment has been submitted. We can not issue refunds because part of the description / listing was overlooked. Also, please take time to view all photos and zoom in on the pictures before purchasing.

Layaway items, custom made to order, engraved, resized / altered pieces are not eligible for return or refund.


Jewelry Care

Although vintage and antique jewelry has stood the test of time, it deserves special care. It is recommended remove jewelry prior to hand washing, vigorous activity, and prior to sleeping.

Lost / Stolen Packages

PLEASE NOTE: We are not liable for lost or stolen packages-domestic or international. When selecting your shipping method at checkout, consider purchasing a shipping option that includes insurance, like USPS Priority Mail or USPS Priority Mail Express.

If your package has not arrived, please reach out to your local post office / shipping facility with your tracking number. They will be able to provide additional insight that we are not able to see on our end. (Again, we see what you see!) If you selected an insured shipping method at checkout, your next step is to open a case with your local post office to be reimbursed for any lost / stolen packages.

Custom and Personalized orders

LAYAWAY

I am happy to offer layaway at no charge as a courtesy to my customers. Items are eligible for a payment plan if their cost is $200 or more. A 20% down payment which applies to the purchase price is required. The length of layaway will be determined by the price of the item and agreed upon between buyer and seller. All layaway payments are non-refundable and non-transferable. Once your final payment has cleared, your piece will be shipped to you. Up to 3 items are allowed to be on layaway at any given time per buyer. Please contact me if you are interested in layaway/payment plans.

Note: when entering into a layaway you are entering into a contract and agree to make timely payments. Items purchased on layaway are not re

Care Instructions

All of Vick and Henry Vintage jewelry is older unless specified
. To keep your jewelry in tip top shape, we recommend putting on jewelry after you have applied makeup, lotion or perfume.
Don't wear these piece in the shower and it is highly recommended removing your pieces before the gym or before partaking in any highly active activity.

These items are old and have withstood the test of time but they might still be fragile!

How long until my order is shipped?

Processing time varies by item .See an individual item's listing for its processing time.

In fairness to all of our customers, we are not able to bypass the processing time to ship any order ahead of schedule.

If you are under time restraints or live in an area where package theft is common, please choose an upgraded, insured shipping method at checkout, like USPS Priority Mail or USPS Priority Mail Express. First Class Shipping is not insured. For more information about shipping, please see our transit time section of our FAQ.

Custom and Personalized orders

USPS First Class / 2-6 business days.
USPS Priority Mail / 1-3 2-6 business days.
USPS Priority Mail Express / 1-2 business days.
Please understand that these are estimates, as we are not able to guarantee an exact arrival date.

International Order Ship Time

FIRST CLASS INTERNATIONAL orders take approx. 2-6 weeks to arrive. However, transit times can vary GREATLY. Our arrival timelines have temporarily increased due to COVID-19 and the holiday season. Occasionally packages can be substantially delayed if held up at customs. We don't have any control over your country's customs officials, so please understand the risk of delay. We have had customers wait several months for items to arrive.

USPS PRIORITY MAIL INTERNATIONAL (6-10 business days) and USPS PRIORITY MAIL EXPRESS INTERNATIONAL (3-5 business days). These shipping times are estimates and we can not guarantee the delivery date.

PLEASE NOTE: We are not liable for lost or stolen packages that were shipped internationally.